Support that already knows the customer’s whole story.
Tickets, queues, SLAs, and a built-in customer portal — wired into the same data graph as your Sales, projects, and financials. Agents triage with full context.
What Support does for you
Tickets + queues + SLAs
Standard helpdesk shape, multi-tenant by default. Queues, assignment rules, SLA timers, and macros work out of the box.
Customer portal included
Every customer gets a portal at no extra seat cost. Tickets, docs, invoices, and projects in one place for them too.
AI triage and reply drafts
Agents read the ticket, the customer’s history across all modules, and your KB — then route, tag, and draft a reply for human review.
KB tied to docs
The Docs module is your KB. Public articles render at the customer portal; internal articles power agent answers.
A ticket isn’t just a ticket.
When a ticket comes in, Cyril’s agents already know who the customer is, what they pay, what project they’re on, and what the last three tickets said. That’s the context most "AI for support" tools spend integration time trying to assemble.
- Account + deal + project + past tickets in one query
- Permissions match the org-wide model — no separate auth
- Replies and resolutions flow back to the Sales activity timeline
Common Support questions
They get a magic-link or email-password login on the portal at no extra cost. Portal users are not staff seats and never count against your seat limit.
Be one of the first to use Cyril.
Join the waitlist for early access. We'll only email you when there's something real to share.